Thunderdices Privacy Policy

At Thunderdices we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about you when you use our website, how we use it, and the conditions under which we may share it with others and how we keep it secure.

 

This Privacy Policy may be updated, and we advise you to read this page occasionally to ensure you’re happy with any changes.

 

If you have any questions on this policy, you can send an email to DM@thunderdices.com or a letter to our Privacy Manager, 6/11 Orwell Terrace, EH112DZ

 

For the purpose of this privacy notice the word “tours” includes here our roleplaying games, guided tours, holidays day or weekend packages, and 4 days weekend packages.

 

Topics:

  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. Marketing

  6. What are your data protection rights?

  7. What are cookies?

  8. How do we use cookies?

  9. What types of cookies do we use?

  10. How to manage your cookies

  11. Privacy policies of other websites

  12. Changes to our privacy policy

  13. How to contact us

  14. How to contact the appropriate authorities

 

  1. What data do we collect?

     1.1  After registering for one of our services on our website or through Phonecall

As part of our standard booking process, we will collect the following information:

  • Your personal details, including your address, email address, phone number and date of birth.

  • Your account login details, such as your username and password if you chose to set-up an account.

 

  1. 2 Browsing of our website, mobile version of our website, wix app or partner website

In order to improve our website and offers, we are keen on understanding where you come from, and how we can make our website more accessible. As such, we will be collecting the following categories of information. Of note, this information is anonymized.

  • Browsing behaviour on our websites and mobile apps.

  • Information about when you click on one of our adverts, including those shown on other organisations’ websites.

  • Information about the way you access our digital services, including operating system, country of your IP address, and browser details.

  • Travel preferences.

 

  1. 3 After purchase of one of our tours

To make sure you have the best stay possible, we may need to collect the following information about you if you’ve booked one of our tours:

  • Passenger information, passport details, other ID document details.

  • Insurance details.

  • Relevant medical data and any special, dietary, religious or disability requests.

  • Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.

  • Social preferences, interests and activities preferred during the tour or future tours.

  • Feedback or requests during the tours themselves.

 

  1. 4 Promotions, competitions, surveys or questionnaires

You may contact us to find out more about our services, or you may answer one of our promotions, competitions or surveys, or you may ask to be contacted if we launched a new product or services. In all these situations, we may collect:

  • The personal data (such as your name, username and contact details) you provided when you reached out to us through any of the following channels: email, post and phone or social media.

  • Details of emails and other digital communications we send to you that you open, including any links in them that you click on.

  • Your feedback and contributions to customer surveys and questionnaires.

 

  1. 5 Other sources

If you have booked a package (e.g. a tour plus accommodation/or another service) through a travel agent, your travel agent will send your details (the details that you have consented your travel agent to pass to us) to Thunderdices to make your booking.

 

We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.

 

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

 

  1. 6 Personal data provided by yourself about other individuals

You may for example book a tour for yourself and on behalf of other individuals. As part of this we will be collecting and storing data about these individuals as stated in point 1.1,1..2,1.3,1.4, and 1.5 of this Privacy Notice.

By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

 

2. How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey, contact us, or provide feedback on any of our message boards (email, social media or other) or via email.

  • Answer questions from one of our agents by phone, email, or by talking with them in person.

  • Answer or register for Promotions, competitions, surveys or questionnaires

 

 3. How will we use your data?

Our Company collects your data so that we can:

  • Process your order, manage your account.

  • Email you with special offers on other products and services we think you might like.

  • Process payments and refunds.

  • To manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.

  • To respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

  • To carry out market research and internal research and development.

  • To develop and improve our products and services, shops, IT systems, security, know-how and communication.

  • To offer you tailored communication based on your interests. If you do not want to receive a personalised service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

 

When Our Company processes your order, it may send your data to, and also use the resulting information from:

  • Our suppliers and the freelance employed by us to deliver our tours, including airlines, drivers, ferries, hotels and other transport companies. We select carefully our partners and ask them not to use your data for marketing purposes.

  • Suppliers handling on our behalf  IT services (including but not limited to Wix), storing and combining data, marketing, advertising campaign, market research, processing payments.

  • Credit reference agencies to prevent fraudulent purchases.

 

4. How do we store your data?

Our Company securely stores your data on secured computers located in Edinburgh, UK. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.

Any personal data collected will not be stored outside of the UK or the European Economic Area.

 

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements.

 

Once this time period has expired, we will delete your data from our database. Our suppliers have been asked to delete your data after the tour has been delivered.

If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

 

5. Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • Tours et Détours d’Edimbourg

  • Hi Amy!

 

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

 

If you no longer wish to be contacted for marketing purposes, please click here.

 

6. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

  • The right to erasure — You have the right to request that Our Company erase your personal data, under certain conditions.

  • The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

  • The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.

  • The right to data portability - You have the right to request that Our Company transfer the

  • data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: DM@thunderdices.com

Call us at: +44 7 37 70 70 255

Or write to us: 6/11 Orwell Terrace EH112DZ

 

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit allaboutcookies.org.

 

8. How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

•   Keeping you signed in

•   Understanding how you use our website

9. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

•   Functionality — Our Company uses these cookies so that we recognize you on our

website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

•   Advertising — Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your

browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online

data collected through cookies with our advertising partners. This means that when you

 visit another website, you may be shown advertising based on your browsing patterns on our website.

 

10. How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

11. Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

12. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 19 February 2021.

 

13. How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: DM@thunderdices.com

Call us at: +44 7 37 70 70 255

Or write to us: 6/11 Orwell Terrace EH112DZ

 

14. How to contact the appropriate authority

We hope that we can resolve any query or concern you raise about our use of your information. Please contact us if you have any queries or concerns.

The Data Protection Regulations also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

#Thunderdices

Tel: 0044 - (0)7377070255|  

Email: DM@thunderdices.com